Posts Tagged:customer service

SBL-20 day

Crossroads Encore Delivers WOW Retention To Lexus Dealer in 20 days

How can you increase Retention and drive profits in less than a few weeks?  This was the question that a Los Angeles area Lexus Dealer asked us.  Our answer was to help them build an on-site Customer Concierge team using our Crossroads Encore program.  Here are the results from the first 20 days.    

9 Stupid Sales and Marketing thoughts…and a couple of truths for Auto Dealers

I can back each of these statements as wrong with research done by both myself and others over the years. 1. The people in my DMS are my customers A. Most of those people are also in several other dealer’s DMS’s 2. Event Sales add to my bottom line 3. I can use Predictive or…

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Not Golden Rule; Platinum Rule

     When I was a little boy, I learned that “One should treat others as one would like others to treat oneself.”  Everyone knows this simple phrase as the Golden Rule.  As a kid, it’s easy to remember and a decent standard to have.  However, today, you are no longer just a little kid.…

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The Elevator Pitch

  “The Team Members of deliver WOW to online customers 24/7, 364 days a year(closed Christmas Day). We double the amount of business generated on our clients’ websites by simply making a warm, friendly and personal invitation to help customers find information about a product or service while they’re shopping on a website. We…

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girl smiling

How do you WOW?

  Do your customers serve you or do you serve your customers? It seems like an easy answer but does your company’s culture and actions “walk-the-talk”? At Crossroads, we have one word that encapsulates our worldview: “WOW”. Daily we ask ourselves “are we delivering a WOW experience better than anyone else?” It is this focus…

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cartoon people talking

In the business of WOW!

       Crossroads is in the business of WOW.  We are on a mission to change the global consumer experience with retail businesses that have a reputation for being TERRIBLE at serving the customer.  We’ve begun our mission in the automotive dealership industry.  We started the worlds first 24/7 chat-marketing center dedicated solely to…

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