Social Media Concierge | Facebook Communication Support
Customers are using Facebook more and more to contact businesses to shop, to inquire, and to experience on a 24/7 basis. Is your business equipped to adapt to the rapidly changing communication demands of the customer? We have your solution.
Social Media Concierge brings a concierge-class customer experience to your business’s Facebook page. This program manages all your Facebook communications, namely your Wall Posts, Review Responses & Escalations, and of course your Private Messages.
Use this program to:
Attract new customers by engaging on the #1 social network
Enhance your brand’s sophistication and Wow-factor
Support existing customer requests
Triage any negative reviews or customer comments before they impact other prospective customers
Add a “message us now” call-to-action to your sponsored Facebook ads.
Real-time responses to wall posts, reviews, and messages
Leads & Alerts via email, text, or CRM
Enables “Message us” as a Call-To-Action in Facebook sponsored posts & advertisements