Category Archive for: Encore


A Ripe Harvest For South Bay Lexus: Retention Met ROI

We knew October was going to be a banner month for South Bay Lexus but we didn’t know by how far.  The results are staggering. Crossroads Encore is engaged with South Bay Lexus to assist their BDC Director, Mary Coulter, to build, manage, and supercharge her Customer Concierge BDC.  Since August the numbers have been…

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SBL-20 day

Crossroads Encore Delivers WOW Retention To Lexus Dealer in 20 days

How can you increase Retention and drive profits in less than a few weeks?  This was the question that a Los Angeles area Lexus Dealer asked us.  Our answer was to help them build an on-site Customer Concierge team using our Crossroads Encore program.  Here are the results from the first 20 days.    

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