Category Archive for: Customer Stories

jobs-think-different

Why We Are Different: The subtlety of better things [in the customer experience]

In a world of “good enough” it is refreshing when you find companies that put excellence and passion into their products and services.  Company’s that distinguish themselves around value and quality often find themselves struggling on their way towards success.  Many buckle and succumb to the pressures of industry, culture decay, distraction, and other factors.…

Read More →

avalanche-1

A Ripe Harvest For South Bay Lexus: Retention Met ROI

We knew October was going to be a banner month for South Bay Lexus but we didn’t know by how far.  The results are staggering. Crossroads Encore is engaged with South Bay Lexus to assist their BDC Director, Mary Coulter, to build, manage, and supercharge her Customer Concierge BDC.  Since August the numbers have been…

Read More →

SAFE & RELIABLE

Wondering What’s Happening in the world of WOW? Here’s a story that is about going above and beyond!   Keith opened the chat looking for a new Honda Accord that was safe and reliable so that one day, when his son is old enough to drive, he can pass the car along to him. Corrie…

Read More →

THE FEELING IS MUTUAL

Wondering what’s happening in the world of WOW? Here’s a conversation filled with good will!     This conversation was filled with good will between Sanjeev and Cathy, as well as Sanjeev’s affection for our client. You see, Sanjeev is a return customer and was surprised and elated to encounter a live person more than…

Read More →

RESEARCH & RESPONSE

Wondering what’s happening in the world of WOW? Being quick to research specific customer needs is a way we take online customer service to the next level.   Annette requested to chat with many questions about how she might trade in her current vehicle for a new one and keep the payments about the same.…

Read More →

CONFIDENT COMPARISON

Wondering what’s happening in the world of WOW? Buying a car shouldn’t be rushed. Here’s a story about how we want to give you a relaxing car-buying experience.   Megan was searching for a truck in a lower price range than they had been shown the day before at a different dealership. She conveyed to…

Read More →

Friday Fun Post

Hope you all have a great weekend! …especially after reading this amazing chat that Olivia had with a fun customer. Olivia Hello, thank you for visiting. Can I help you in any way? Visitor My dog drank a small amount of gasoline from an open can that my kid left in the garage and now…

Read More →

IF THE CAR FITS…

Wondering what’s happening in the world of WOW? Here’s a story on how we can find the right car for you. Brianna needs to find a car that fits her better…literally! The Kia she’s been driving is much too small for her frame. She was very encouraged by Christine’s ability to ask the right questions,…

Read More →

COMMON GROUND – A GREAT WAY TO WOW!

Wondering what’s happening in the world of WOW? Here’s a story about going above and beyond to make someone’s day.   Cam opened a chat with Cristi late in the evening, not really expecting much in the way of customer service. The particular vehicle Cam was looking for wasn’t listed in the online inventory, but…

Read More →

A Year in the Making

Wondering what’s happening in the world of WOW? Here’s a story about a customer experience on one of our clients’ websites. Kari has been in contact with us for over a year, looking for just the right vehicle. It was very obvious from her conversation with Leasa that she has done a TON of research…

Read More →

Back to Top