Blog

Are you ready for Google Mobilegeddon?

  Up to 35% of your virtual showroom opportunities are now coming from mobile.  In April Google announced its algorythm changes to adapt to mobile.  Here are a few questions you need to  be asking your team in anticipation of this shift: Are our vendors aware of this?  What have they done to be mobile friendly?…

Read More →

0721_trust

Trust in Chat: Making Deposits before making Withdrawals

In the online world of today, there are too many clever people who are trying to make a quick buck. So when a customer is on one of your sites, our helpful chat boxes notifies them with one of our personalized greetings to help show them that we’re there and can help. They may trust…

Read More →

SAFE & RELIABLE

Wondering What’s Happening in the world of WOW? Here’s a story that is about going above and beyond!   Keith opened the chat looking for a new Honda Accord that was safe and reliable so that one day, when his son is old enough to drive, he can pass the car along to him. Corrie…

Read More →

THE FEELING IS MUTUAL

Wondering what’s happening in the world of WOW? Here’s a conversation filled with good will!     This conversation was filled with good will between Sanjeev and Cathy, as well as Sanjeev’s affection for our client. You see, Sanjeev is a return customer and was surprised and elated to encounter a live person more than…

Read More →

RESEARCH & RESPONSE

Wondering what’s happening in the world of WOW? Being quick to research specific customer needs is a way we take online customer service to the next level.   Annette requested to chat with many questions about how she might trade in her current vehicle for a new one and keep the payments about the same.…

Read More →

Raising the bar for customer service

Retention through service: The WOW Effect

   Here at Crossroads, the most important people involved are, you, our clients. No matter how good we do our jobs, it all means nothing if it weren’t for your business. You are the demographic we truly aim to serve, but the only way we can prove ourselves to you is through the highest-quality service…

Read More →

CONFIDENT COMPARISON

Wondering what’s happening in the world of WOW? Buying a car shouldn’t be rushed. Here’s a story about how we want to give you a relaxing car-buying experience.   Megan was searching for a truck in a lower price range than they had been shown the day before at a different dealership. She conveyed to…

Read More →

Friday Fun Post

Hope you all have a great weekend! …especially after reading this amazing chat that Olivia had with a fun customer. Olivia Hello, thank you for visiting. Can I help you in any way? Visitor My dog drank a small amount of gasoline from an open can that my kid left in the garage and now…

Read More →

IF THE CAR FITS…

Wondering what’s happening in the world of WOW? Here’s a story on how we can find the right car for you. Brianna needs to find a car that fits her better…literally! The Kia she’s been driving is much too small for her frame. She was very encouraged by Christine’s ability to ask the right questions,…

Read More →

Professional-Firms-Image

Nice Guys Finish First: The Importance of Great Customer Service

Here at Crossroads, we make it our goal to bring in as many customers as we can to your online dealership sites. Our job is to answer any questions that your customers might have about any cars on your lot, as well as help them with any problem they might encounter. We then transfer their contact…

Read More →

Back to Top