Another great review

TOP review

It’s a daily occurrence that we receive great customer feedback as part of our system’s five-star chat review for every conversation we have with customers and prospects on the sites that we serve.  It’s less common however that we see customers take time to post positive reviews on review sites, so when they do and we find them we like to take the time to recognize our standout staff that works hard everyday to create great experiences on behalf of our client-partners.  Here’s one we were just made aware of by Toyota of Plano, the #1 Toyota dealer in Dallas, Texas.

TOP review

I would like to offer a hearty congratulations to the Customer Concierge team at Crossroads.  This is a review that reflects your efforts to Deliver WOW on behalf of our client-partners. When done well, we are congratulated as part of our Client’s staff as-if we were on-site.  Good work team.

Secondly, I would be remiss if I didn’t offer the same congratulations to the Toyota of Plano team.  Without them we could not have received this type of review.  They are a true client-partner in our effort to deliver a unique customer experience and from what I’ve experienced in this business they do it better than most.  Thank you Sama, Carlos, and Francisco and the rest of the Toyota of Plano team for doing your part to deliver WOW for this customer.



Don Glacy
Chief WOW Officer

Posted on September 26, 2016 in Culture, Testimonial

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About the Author

Born in 1982 Raised by entrepreneurs to work hard, work smart, work with integrity... Started helping in the family marketing business at age 12... Started first business at age 16... Sold first business at age 19... Joined family marketing business full-time at 19... 2002 Signed Ryan Seacrest to exclusive personality endorsement contract that ran 10 years... Built Media/PR platform with personalities such as Ryan Seacrest, Hulk Hogan, Manny Pacquiao, Mario Lopez... Earned two Cisco Systems certifications at 21 along with Microsoft and Google certs... Built & began Google Search Engine Marketing programs for agency in 2005 w/ $5million under management... Built #1 Web Site for help-wanted in telecom industry in 2006... Youngest member of Vistage International CEO forum in 2007 at age 25... Joined Royal Family Kids BOD's in 2008 focused on confronting abuse and changing lives... Earned BA in Business concentrating on Information Systems & Decision Sciences in 2010... Climbed Mount Rainier in 2010... Moved to Dallas and started new branch and sister co (Crossroads) in 2011... Summited Mount Whitney (mountaineers route) in 2012... Built a 24/7 virtual company in 2013 that broke even in 6 months...still growing... Changing the world one chat at a time... Writing a book... Foodie & amateur cook Tennis player - USTA 4.0 Soccer player - goalkeeper & sweeper Father of four... Husband who married up! "Culture isn't the #1's the ONLY thing"​ - James Sinegal, Founder of Costco The world is changing but the principles remain the same: Know your customer, deliver value above the cost, and a good name is more valuable than gold. Be relentless! That's it, I'm done (name the movie, get a prize).

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