It’s a daily occurrence that we receive great customer feedback as part of our system’s five-star chat review for every conversation we have with customers and prospects on the sites that we serve. It’s less common however that we see customers take time to post positive reviews on review sites, so when they do and we find them we like to take the time to recognize our standout staff that works hard everyday to create great experiences on behalf of our client-partners. Here’s one we were just made aware of by Toyota of Plano, the #1 Toyota dealer in Dallas, Texas.
I would like to offer a hearty congratulations to the Customer Concierge team at Crossroads. This is a review that reflects your efforts to Deliver WOW on behalf of our client-partners. When done well, we are congratulated as part of our Client’s staff as-if we were on-site. Good work team.
Secondly, I would be remiss if I didn’t offer the same congratulations to the Toyota of Plano team. Without them we could not have received this type of review. They are a true client-partner in our effort to deliver a unique customer experience and from what I’ve experienced in this business they do it better than most. Thank you Sama, Carlos, and Francisco and the rest of the Toyota of Plano team for doing your part to deliver WOW for this customer.
Chief WOW Officer