We knew October was going to be a banner month for South Bay Lexus but we didn’t know by how far. The results are staggering.
Crossroads Encore is engaged with South Bay Lexus to assist their BDC Director, Mary Coulter, to build, manage, and supercharge her Customer Concierge BDC. Since August the numbers have been climbing fast. In October they broke company records. Here is the summary:
3x Average Gross Profit Per RO
Over 500 RO’s from outbound activity only
Over $130k in additional GP after parts and labor
With a company tagline of “Delivering WOW” we always aim for excellence. In cases like these we reset that bar
“Crossroads is helping us build our service BDC from the ground up. They give us the process, training and accountability for our on-site team. Crossroads is the biggest strategic partner for our Fixed Ops department.” – Executive Vice President and General Manager, Mike Hong
Click here to learn more about Crossroads Encore: Where Retention Meets ROI™