In the online world of today, there are too many clever people who are trying to make a quick buck. So when a customer is on one of your sites, our helpful chat boxes notifies them with one of our personalized greetings to help show them that we’re there and can help. They may trust it but will still remain slightly skeptical. When we start a conversation with your customers, we help them BEFORE asking for their contact information. By that point, we have already invested in the conversation and their needs, making them feel better about us asking for information. This is called “making a deposit before a withdrawal”.
When we implement this, we show your online customers that we want a no-strings-attached online conversation. We are simply an online extension of your dealership. We do this by servicing their online needs as effectively as we can and establishing a conversation that helps them put trust in your company. Then, after we have made deposits in the conversation, we ask for their contact info, which we transfer to your dealership to further engage the customer as a credible entity.
When we demonstrate our commitment to their needs, even the most skeptical customers will invest trust in the legitimacy of our company. This will ease any tension that mat have been present when the conversation began. We pride ourselves on our policy of making each customer feel as serviced as we professionally can.
After we finish aiding your online visitors, we have effectively taken all of the hard work out of searching for their car. Now I’d imagine that our customer might be feeling pretty happy at this point, as they now view your company as the one that went that extra mile for them. In fact, they might just recommend you to any of their friends who might just be looking for a vehicle. Those friends might even just look up your site to see for themselves, where we will be there to greet her as your online welcoming party.
Through our experience in the online service business, we have optimized customer satisfaction, and along the way, we’ve WOW’d many of our customers with our helpfulness and service. Let us help you help them!