Wondering what’s happening in the world of WOW?
Here’s a conversation filled with good will!
This conversation was filled with good will between Sanjeev and Cathy, as well as Sanjeev’s affection for our client. You see, Sanjeev is a return customer and was surprised and elated to encounter a live person more than willing to assist him. In turn, Cathy asked all the right questions and helped Sanjeev immensely with the process of purchasing a new vehicle and determining the value of his trade-in. Sanjeev left the conversation well satisfied by our client’s excellent customer care. Sanjeev said, “She” (Cathy) “was very knowledgeable and willing to go out of her way to look up measurements. She was very kind and polite as well. I really like the fact that she is going to get an inventory put together for me with cars that fit that price range.”
We love it when we can make a customer’s day. Conversations like these are what we want everyday!