THE FEELING IS MUTUAL

Wondering what’s happening in the world of WOW?

Here’s a conversation filled with good will!


 

 

This conversation was filled with good will between Sanjeev and Cathy, as well as Sanjeev’s affection for our client. You see, Sanjeev is a return customer and was surprised and elated to encounter a live person more than willing to assist him. In turn, Cathy asked all the right questions and helped Sanjeev immensely with the process of purchasing a new vehicle and determining the value of his trade-in. Sanjeev left the conversation well satisfied by our client’s excellent customer care. Sanjeev said, “She” (Cathy) “was very knowledgeable and willing to go out of her way to look up measurements. She was very kind and polite as well. I really like the fact that she is going to get an inventory put together for me with cars that fit that price range.”


We love it when we can make a customer’s day.  Conversations like these are what we want everyday!

 

Posted on March 13, 2015 in Customer Stories

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About the Author

Born in 1982 Raised by entrepreneurs to work hard, work smart, work with integrity... Started helping in the family marketing business at age 12... Started first business at age 16... Sold first business at age 19... Joined family marketing business full-time at 19... 2002 Signed Ryan Seacrest to exclusive personality endorsement contract that ran 10 years... Built Media/PR platform with personalities such as Ryan Seacrest, Hulk Hogan, Manny Pacquiao, Mario Lopez... Earned two Cisco Systems certifications at 21 along with Microsoft and Google certs... Built & began Google Search Engine Marketing programs for agency in 2005 w/ $5million under management... Built #1 Web Site for help-wanted in telecom industry in 2006... Youngest member of Vistage International CEO forum in 2007 at age 25... Joined Royal Family Kids BOD's in 2008 focused on confronting abuse and changing lives... Earned BA in Business concentrating on Information Systems & Decision Sciences in 2010... Climbed Mount Rainier in 2010... Moved to Dallas and started new branch and sister co (Crossroads) in 2011... Summited Mount Whitney (mountaineers route) in 2012... Built a 24/7 virtual company in 2013 that broke even in 6 months...still growing... Changing the world one chat at a time... Writing a book... Foodie & amateur cook Tennis player - USTA 4.0 Soccer player - goalkeeper & sweeper Father of four... Husband who married up! "Culture isn't the #1 thing...it's the ONLY thing"​ - James Sinegal, Founder of Costco The world is changing but the principles remain the same: Know your customer, deliver value above the cost, and a good name is more valuable than gold. Be relentless! That's it, I'm done (name the movie, get a prize).

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