Retention through service: The WOW Effect

Raising the bar for customer service

   Here at Crossroads, the most important people involved are, you, our clients. No matter how good we do our jobs, it all means nothing if it weren’t for your business. You are the demographic we truly aim to serve, but the only way we can prove ourselves to you is through the highest-quality service we can offer to your online customers. We do this because it is our responsibility to continuously prove ourselves to you and your company. It’s not enough to just tell you what were capable of achieving.  It’s essential that we show you. In order to demonstrate this, we treat every customer interaction as if we were personally helping you. We aim, not only to impress them but to WOW them with our level of service and care.


Your expectations are our motivation: At your service!

We’re in the business of online customer service, but our service is truly directed to your company. We provide a service to your company by acting as your online welcoming team/ concierge desk. We act as an extension of your company to help draw in customers looking to buy a vehicle. When we talk to your customers, we answer any questions they might have about the vehicles on site. We show them that your company values their business. We establish trust between your customers and your company. We then obtain their contact information and send it to your dealership so that they can follow up on the customer and schedule a test-drive.

24/7 concierge help on your website

We value your business: And yours, and yours, and yours…

We treat your customers with top-quality service because the only way to progress as a company and gain more clients is to give our best, at all times. We make it a goal to help your customers to the best of our abilities.  Anything less than our best, will never be enough.

Posted on March 1, 2015 in Uncategorized

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About the Author

Born in 1982 Raised by entrepreneurs to work hard, work smart, work with integrity... Started helping in the family marketing business at age 12... Started first business at age 16... Sold first business at age 19... Joined family marketing business full-time at 19... 2002 Signed Ryan Seacrest to exclusive personality endorsement contract that ran 10 years... Built Media/PR platform with personalities such as Ryan Seacrest, Hulk Hogan, Manny Pacquiao, Mario Lopez... Earned two Cisco Systems certifications at 21 along with Microsoft and Google certs... Built & began Google Search Engine Marketing programs for agency in 2005 w/ $5million under management... Built #1 Web Site for help-wanted in telecom industry in 2006... Youngest member of Vistage International CEO forum in 2007 at age 25... Joined Royal Family Kids BOD's in 2008 focused on confronting abuse and changing lives... Earned BA in Business concentrating on Information Systems & Decision Sciences in 2010... Climbed Mount Rainier in 2010... Moved to Dallas and started new branch and sister co (Crossroads) in 2011... Summited Mount Whitney (mountaineers route) in 2012... Built a 24/7 virtual company in 2013 that broke even in 6 months...still growing... Changing the world one chat at a time... Writing a book... Foodie & amateur cook Tennis player - USTA 4.0 Soccer player - goalkeeper & sweeper Father of four... Husband who married up! "Culture isn't the #1's the ONLY thing"​ - James Sinegal, Founder of Costco The world is changing but the principles remain the same: Know your customer, deliver value above the cost, and a good name is more valuable than gold. Be relentless! That's it, I'm done (name the movie, get a prize).

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