A Year in the Making

Wondering what’s happening in the world of WOW?

Here’s a story about a customer experience on one of our clients’ websites.


Kari has been in contact with us for over a year, looking for just the right vehicle. It was very obvious from her conversation with Leasa that she has done a TON of research on our inventory and our dealership, and has worked hard to gather all the information she needs in order to make a decision. I’d love to think that she has come back to our client after an entire year because of the outstanding customer service she’s received, not to mention our unbeatable prices! Now, that’s WOW!

Here at Crossroads, it is about more than website coverage.  We provide an experience.  This is why stories like these are so important to us.  No matter if it takes a customer a year to make a decision, we will be there to make any person’s car-buying experience an enjoyable one.

Posted on January 2, 2015 in Customer Stories

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About the Author

Born in 1982 Raised by entrepreneurs to work hard, work smart, work with integrity... Started helping in the family marketing business at age 12... Started first business at age 16... Sold first business at age 19... Joined family marketing business full-time at 19... 2002 Signed Ryan Seacrest to exclusive personality endorsement contract that ran 10 years... Built Media/PR platform with personalities such as Ryan Seacrest, Hulk Hogan, Manny Pacquiao, Mario Lopez... Earned two Cisco Systems certifications at 21 along with Microsoft and Google certs... Built & began Google Search Engine Marketing programs for agency in 2005 w/ $5million under management... Built #1 Web Site for help-wanted in telecom industry in 2006... Youngest member of Vistage International CEO forum in 2007 at age 25... Joined Royal Family Kids BOD's in 2008 focused on confronting abuse and changing lives... Earned BA in Business concentrating on Information Systems & Decision Sciences in 2010... Climbed Mount Rainier in 2010... Moved to Dallas and started new branch and sister co (Crossroads) in 2011... Summited Mount Whitney (mountaineers route) in 2012... Built a 24/7 virtual company in 2013 that broke even in 6 months...still growing... Changing the world one chat at a time... Writing a book... Foodie & amateur cook Tennis player - USTA 4.0 Soccer player - goalkeeper & sweeper Father of four... Husband who married up! "Culture isn't the #1 thing...it's the ONLY thing"​ - James Sinegal, Founder of Costco The world is changing but the principles remain the same: Know your customer, deliver value above the cost, and a good name is more valuable than gold. Be relentless! That's it, I'm done (name the movie, get a prize).

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